1. Acceptance
By using cwostrategy.com, submitting a form, accessing the client portal, or engaging CWO Strategy Group, LLC for services, you agree to these terms. If you do not agree, do not use the site or our services.
Where you have signed a separate written project agreement, that agreement controls if it conflicts with anything here.
2. Services and scope
We provide website design and development, ongoing website management, and search engine optimization.
- Every engagement begins with a written scope describing deliverables, timeline, and price.
- Work outside that scope is a change order, quoted and approved in writing before we start.
- Timelines assume timely delivery of content, assets, and approvals from you. Delays on your side move the launch date, not the price.
- We may decline or end an engagement that falls outside our expertise, and will say so directly rather than taking the work anyway.
3. Quotes, pricing, and payment
- Quotes are provided in writing after a free consultation and are valid for 30 days.
- Pricing scales with project size and complexity. There is no mandatory long-term retainer.
- New builds typically require a deposit before work begins, with the balance due at launch.
- Ongoing management and SEO are billed monthly in advance and can be cancelled with 30 days' written notice.
- Invoices are due within 15 days. Balances over 30 days overdue may pause active work and accrue interest at 1.5% per month, or the maximum permitted by law.
4. Your responsibilities
- Provide content, images, and approvals in reasonable time.
- Ensure you have the rights to any content, logo, or photography you give us.
- Give us the access we need — domain registrar, hosting, analytics — or authorise someone who can.
- Keep your portal credentials confidential and tell us immediately if you suspect misuse.
- Review deliverables and give consolidated feedback rather than piecemeal changes.
5. Intellectual property and ownership
- You own the deliverables. On final payment, all custom code, design files, and content we produce for you transfer to you outright.
- You own your domain and hosting account. Registered in your name wherever possible. No lock-in.
- You keep your own content. Text, logos, and photos you supply remain yours; you grant us a licence to use them to deliver the work.
- We keep our generic tooling. Reusable snippets, internal libraries, and general know-how remain ours. Nothing client-specific is reused.
- Portfolio rights. We may show the finished site as work we did, unless you ask us in writing not to.
6. Client portal acceptable use
- Accounts are for you and your authorised staff. Don't share credentials.
- Don't attempt to access another client's data, probe the system for vulnerabilities without written permission, or run automated scrapers against it.
- We may suspend an account immediately for abuse, and will tell you why.
- Analytics shown in the portal are provided for your information. Figures come from third-party measurement systems and may differ slightly from other tools.
7. SEO disclaimer
Search engines and AI answer engines control their own ranking systems and change them without notice. We do not guarantee any ranking, position, traffic level, or revenue outcome, and we would treat any firm that does as a warning sign.
What we do commit to: sound technical implementation, white-hat practices only, and honest reporting of what changed and what it did. We never buy links, spin content, or use tactics that risk a penalty on your domain.
8. Third-party services
Projects often involve services we don't control — hosting providers, domain registrars, email platforms, analytics tools, payment processors. Their own terms apply, and we aren't liable for their outages, pricing changes, or policy decisions. We'll help you deal with them, but we can't be responsible for them.
9. Termination
- Ongoing services can be cancelled by either side with 30 days' written notice.
- Fixed-price projects cancelled mid-build are invoiced for work completed to that point.
- We may terminate immediately for non-payment, abusive conduct, or a request to do something unlawful.
- On termination, anything already paid for transfers to you. Deposits covering work already performed are non-refundable.
10. Warranties
We warrant that work will be performed with reasonable skill and care, and we'll fix defects in our own code reported within 30 days of launch at no charge. That covers our work — not changes made by you or a third party, not third-party outages, and not new feature requests.
Beyond that express warranty, the site and services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
11. Limitation of liability
To the fullest extent permitted by law, CWO Strategy Group, LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, however caused.
Our total aggregate liability for any claim is limited to the amount you paid us in the 6 months preceding the claim. Nothing here excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.
12. Governing law and disputes
These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute is subject to the exclusive jurisdiction of the state and federal courts located in Franklin County, Ohio.
Before filing anything, both sides agree to try to resolve the dispute directly by email or a phone call. Most things get sorted that way.
13. Contact
Questions about these terms: [email protected]. CWO Strategy Group, LLC — Columbus, Ohio, United States.